Welcome to Medicalbasket.com, your advocate for good health.

Cart:

0 item(s) - $0.00

Customer Service

 

 Shipping & Delivery

        1. What does Medicalbasket.com charge for shipping an order ?

             Orders Up to $49.99 - Only $9.95 per order

              Orders $50.01 and FREE SHIPPING!

            Free shipping offer does not apply to Express Air Delivery and certain bulk or oversized items.

             Free shipping offer does not apply to Puerto Rico, the U.S. Virgin Islands and International destinations for consumer orders.

          2. How long will it be before I receive my order?

              For standard shipping, please allow up to 72 hours for processing. You should receive your order within 5-10 business days.

              Please allow additional time for shipments to PO Boxes and military addresses (APO, FPO).

           3. Do you ship to addresses outside the United States?

   We do ship all over the world. We do recommend that you call your local  customs office to determine the additional import or tariff fees that may be due      with  your shipment.
  
4. Do you ship to PO boxes or Military APO/FPO addresses?

Shipments can be sent to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.* *Please Note: At this time we cannot ship items considered a hazardous material by the Department of Transportation due to the alcohol content  to Alaska, Hawaii, PO Boxes, military addresses (APO, FPO), or US territories (i.e. Guam, Puerto Rico)

 5. Can I expedite my shipping?

The following shipping options are available when you check out.

  • Standard Shipping (delivery within 5-10 business days): Free for orders  over $50 value
  • 2-Business Day Shipping and Handling: $15 per order*
  • 1-Business Day Shipping and Handling: $25 per order*

*Expedited orders must be placed before 1:00PM PST in order to ship out the same day they are placed. Sorry, expedited shipping is not available for shipments to Hawaii, Alaska, U.S. Territories, PO Boxes, or APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Expedited shipping is also not available for shipments including items containing hazardous material by the Department of Transportation (fragrances, nail polish, etc).

 6. How can I contact medicalbasket.com for additional assistance?

                 If you need help with your order please feel free to e-mail info@medicalbasket.com.

 .            7.  Are the shipping time-frames listed on your website guaranteed?

Yes. medicalbasket.com strives to fulfill all of the orders that we process within the quoted time-frames medicalbasket.com gladly stands behind the quoted delivery time-frames associated with each of the shipping types that we offer.

medicalbasket.com accepts no responsibility for packages that do not arrive within a stated time-frame due to extreme weather conditions or a force majeure*

 
Privacy & Security
MEDICALBASKET.COM  recognizes the importance of protecting the privacy of all information provided by users of our web sites, subscribers to our services, registrants for our events, and all other customers of our products and services. We created this policy with a fundamental respect for our customers' right to privacy and to guide our relationships with our customers. This Privacy Statement discloses the privacy practices for all products and services owned by MEDICALBASKET.COM
 
What we collect
MEDICALBASKET.COM  collects information from our website users, subscribers and other customers. In this section of our Privacy Statement, we describe the type of information we collect and how we use it to provide better services to our customers.
 
Registration
Using our website and signing up for certain selected services users must first register. During registration, users are required to give their contact information (such as name, e-mail address, mailing address and phone number). For internal purposes, we use this information to communicate with users and provide requested services, and, for our website visitors, to provide a more personalized experience on our sites. We also may collect demographic information. We use aggregate demographic information about our audience to improve our service, for marketing purposes and/or industry reporting purposes.
Many of our products and services are free to subscribers who meet certain demographic criteria. Independent auditors may need to certify the eligibility of these subscribers. In order to do that, we may collect unique identifiers (such as a password) that we disclose to the auditors strictly for industry reporting and audit verification purposes.
 
For our services that require payment (Business Subscriptions), we also collect credit card information (such as account name, number and expiration date), which is used for our or our agent's billing purposes only, and is not otherwise shared.
  
Communications from Us: Service Updates, Special Offers
 
MEDICALBASKET.COM  will never send email notifications to users unless they specifically request so.
 
What we do with the information we gather
 
MEDICALBASKET.COM  has features that automatically collect information from customers, to deliver content specific to customers' interests and to honor their preferences. This information assists us in creating products and services that will serve the needs of our customers.
 
For example, we use "cookies," a piece of data stored on the user's hard drive containing information about the user. Cookies benefit the user by requiring login only once, thereby saving time while on our web site. If users reject the cookies, they may be limited in the use of some areas of our web site. For example, the user may not be able to participate in sweepstakes, contests or drawings.
 
For our internal purposes, we gather date, time, browser type, navigation history and IP address of all visitors to our web sites. This information does not contain anything that can identify users personally. We use this information for our internal security audit log, trend analysis and system administration, and to gather broad demographic information about our user base for aggregate use.
 
We may combine demographic information supplied by a customer at registration with web site usage data to provide general profiles, in aggregate non-personally identifiable form, about our customers and their preferences in the content of the site and advertising. We may share this composite information with our advertisers and business affiliates to help them better understand our services.
 
 Is my personal or account information used for any other purpose?

We may use your personal and account information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy.

 We may occasionally send you promotional or product information. If you do not wish to receive promotional or product information, you may opt out of future communications by following the instructions in the e-mail communication or contacting customer support.

 In addition, in order to measure how we are doing and to better understand how we can improve our product offerings, we or one of our service providers or strategic partners may contact you by telephone or e-mail and solicit your participation in research.

 If you become our customer, we may send you updates on important information about our company and services.

 Will my personal and account information be provided to any other party?

We restrict access to your personal and account information to those who need access to use it as set forth in this policy. Only authorized personnel are permitted to see your E-Account password. Your other personal and account information may be disclosed to third parties in limited circumstances. For example, we may share your personal and account information with our service providers and strategic partners and with suppliers and other entities involved in transactions you have initiated. We may disclose your personal and account information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims. Your personal and account information may also be disclosed in connection with a sale of some or all of our business or a merger with another company.

 Security

How do you protect my personal and account information?

We use 128-bit encryption technology and Secure Socket Layers (“SSL”) in all areas where your personal and account information is required. Our Website is certified by RapidSSL, which verifies that our Website is authentic and that we use SSL security. To view our RapidSSL certificate, click on the image of the closed lock or the solid key at the bottom of your browser window. Our Website security information will appear.

In addition, your personal and account information and transaction history are kept behind our firewall on separate servers. All transaction information is processed under encrypted channels, although you may choose unencrypted processing.

 Returns & Replacements

Do you process exchanges?

 Unfortunately, MEDICALBASKET.COM is unable to offer exchanges at this time. However, you have 15 days from the purchase date to return your order. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. All merchandise must be unworn and in the same condition it was received.

If you need help with your order please feel free to email us.

How do I return my order?

If for any reason you are not satisfied with your order, you have 15 days from the purchase date to return it. All merchandise must be unworn and in the same condition it was received.

Products must be returned in the original box and/or packaging. The original packaging contains an Return Item Authorization Number (RIA # ) that helps us identify your items with your order, so your account can be credited successfully. Please print this email and include it in your shipping box if you do not have the original packaging and corresponding RIA #.

To return your order simply log into your account, click the order number containing the item(s) you wish to return, and then click the "Proceed to Return Process" link . (This option will not be available if your order is outside the 15 day range.) Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.

It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied.

The refund will be applied to the credit card or other method of payment  initially used to make the purchase. Please note that depending on your  financial institution, it may take an additional 2-10 business days  after your credit is applied for it to be reflected on your statement if  you used a credit card (up to 30 days for internationally-issued  cards). Credits applied to Bill Me Later accounts may take up to 30 days  to be reflected on your statement (up to one full billing cycle).  Credits issued to PayPal account should reflect on your account  immediately, but according to PayPal, it could still take up to 30 days  for you to receive your funds.

 Ordering

Follow the steps below to place an order. If placing an International order, please follow the International Order Process.

1. Add to Cart

2. Review Shopping Cart

3. Proceed to Checkout

4. Account Login

  • Returning Customers: Log into your account using the same email address and password you used to create the account. If the email address used to set up your account is no longer valid, please contact Customer Care to update your account or simply create a new account.
  • New Customers: New customers will need to create an account. For assistance setting up your account, click here. Or, click Checkout as Guest.

5. Enter a Billing Address

Your billing address must match the address listed with your financial institution.

6. Enter a Shipping Address

If your shipping address is the same as the billing address, check the "My shipping address is the same as my billing address" box.

7. Payment Information

Select your method of payment. View acceptable payment methods here.

If you have a Promotion Code or Gift Card, make sure to check the appropriate box and enter the Promotion code or Gift card number.

8. Select Delivery

Review your order, change shipping options if necessary ..

9. Submit Order

  • Review all the information you have entered. If everything is correct, select “Submit Order Now” to complete the order
  • Do not click more than once, or the system will duplicate your order
  • An order confirmation will appear on your screen with your invoice number
  • We recommend printing a copy of your order confirmation page for your records. We will also immediately email a copy of your order to you
  • We will charge your credit card immediately upon order submission.

10. Check Your Order Status

If, at any time, you would like to review your order, click the Sign In link in the top right corner of most pages to login to your My Account

 You cannot change your order after submitting it. You can place a different order if you cancel the original one.

Payment, Pricing & Promotions
We accept the following methods of payment: Credit card: Visa, MasterCard, Discover, American Express.
We accept PayPal for Medicalbasket.com purchases. To make a purchase using PayPal,  click on the "Check out with PayPal."
 
Please Note: When you submit your order, your credit card will be charged.
Prices and availability of products on our Site are subject to change without notice.
A coupon or promotional code discounts the price on a single item or an entire purchase.
 
View Your Order History
  1. Log into “My Account” (located at the top of the Home Page).
  2. The default view should be Order History.
  3. Click the Order Number link for the order you wish to view.
  4. From the Order Invoice page, you may track your order if it has shipped.

Please Note: International orders may not appear in your order history for up to 5 days. Internationally shipped orders will not show tracking information until your item(s) leave the U.S. hub. Items may take up to 10 business days (15 business days for media) to reach the U.S. hub.

 
Updating Your Personal Account Information
  • Update Your Name, Email Address, Password, Billing/Shipping Address, or  Add/Remove Authorized Users
  • Having trouble? Contact Customer Care.

Steps for Updating Your Personal Information

  1. Login with your the email address you used to register.
  2. Select the information link on the left (i.e., Email Address, Name, Billing   Address, etc.) that you wish to change.
  3. Enter the updated information.
  4. Click the Submit Changes button to update your information.

Update Your Credit Card Number and Expiration Date

  1. You can access Credit Card information only from the Check-Out page.
  2. After placing items you wish to purchase in your cart, click the “Continue Checkout” button.
  3. Scroll down to the Payment Information screen.
  4. Delete your previous Credit Card number and/or expiration date, then enter   your new information